RMS User Suggestion Box

Please add your suggestions for new RMS features you would find beneficial.

For assistance from Customer Support, go to Help > Service Requests in RMS and enter your enquiry or call your local support centre.

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  1. Pop-Up Alert to User When Multiple Users Editing the Same Reservation

    A pop-up alert would be helpful when multiple users (one reservation member, and another at reception for instance) are updating the reservation.
    Otherwise, both of them assume they update the date, but it is not the case with no data saved..

    71 votes
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    6 comments  ·  Property Management System  ·  Flag idea as inappropriate…  ·  Admin →
  2. Waitlist for Sold Out Accommodation Dates

    A waitlist feature allows you to assign a Waitlist status to a reservation.

    If the room or rate requested by the guest becomes available for the desired stay dates, the reservation can be "accepted" and made active.

    69 votes
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    Under Consideration  ·  8 comments  ·  Property Management System  ·  Flag idea as inappropriate…  ·  Admin →
  3. Option to Void Charges on Cancel Reservation

    Add the ability for a user to select to void charges off the Reservation Account when Cancelling a Reservation.

    57 votes
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    Under Consideration  ·  9 comments  ·  Property Management System  ·  Flag idea as inappropriate…  ·  Admin →
  4. Additional Triggered Correspondence Options

    Triggered correspondence is great but I think anyone using it would benefit from having more send options. For example, I want all reservations to receive an email reminder five days prior to arrival. If I use triggered correspondence for that, anyone who makes a reservation with less than five days to arrival receives my reminder. This is really awkward when I have a walk in guest and RMS sends them an arrival reminder.

    56 votes
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    19 comments  ·  Flag idea as inappropriate…  ·  Admin →

    Thank you for your suggestion on a way we can improve RMS 9+.

    All user suggestions are reviewed and kept on file, with our most popular suggestions introduced for consideration into a future development cycle.

    In the meantime, we encourage you to vote on other suggestions that you would find of benefit or add any new suggestions you may have for ways we can continue to improve RMS products.

    Should your suggestion become scheduled or a similar feature be introduced, we will notify you and update this page.

    We appreciate your valuable feedback and look forward to introducing exciting new features from our user suggestions in the coming months.

    Regards,

    RMS Product Development

  5. Lost Property Log

    If would be great if we could log items left by guests into the system for easy reporting and referral

    55 votes
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    2 comments  ·  Flag idea as inappropriate…  ·  Admin →

    Thank you for your suggestion on a way we can improve RMS 9+.

    All user suggestions are reviewed and kept on file, with our most popular suggestions introduced for consideration into a future development cycle.

    In the meantime, we encourage you to vote on other suggestions that you would find of benefit or add any new suggestions you may have for ways we can continue to improve RMS products.

    Should your suggestion become scheduled or a similar feature be introduced, we will notify you and update this page.

    We appreciate your valuable feedback and look forward to introducing exciting new features from our user suggestions in the coming months.

    Kind Regards,

    RMS Product Development

  6. Merging Duplicate Company and Travel Agent profiles

    Merging duplicate Company and Travel Agent Profiles
    There needs to be a button to be able to Merge Duplicate Company and Travel Agent Profiles. It is very difficult to get an accurate assessment of a companies production when there is more than one profile.

    48 votes
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    Under Consideration  ·  3 comments  ·  Flag idea as inappropriate…  ·  Admin →
  7. Blacklist online bookings

    Blacklisted clients cannot use the online booking system. They should get a message to refer them to call the property for vacancies, or a message saying the room is not available? (or something similar)

    45 votes
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    Monitoring for Feedback  ·  5 comments  ·  Flag idea as inappropriate…  ·  Admin →
  8. The Bkg Source should automatically change to "A Repeat Customer" when that customer books again

    This could be very helpful when we want to generate marketing reports on new business and save on booking time.

    36 votes
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    Under Consideration  ·  1 comment  ·  Flag idea as inappropriate…  ·  Admin →
  9. Ability for Customer to Pay RMS invoice online with link (using payment gateway)

    Ability for customer to pay an RMS generated invoice online using payment gateway. This might be for accommodation or extras charges. Staff can send invoice with link to pay. Customer follows link and pays online, with receipt being generated and account updated within RMS

    34 votes
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    Under Review  ·  3 comments  ·  Flag idea as inappropriate…  ·  Admin →
  10. Cancellation Policy with Cancellation Fees

    This would be set up like rates, you cancel within a certain period, a cancellation fee will be charged. If you cancel within 14 days on a holiday "X" will be charged. If you cancel within 7 days "X" will be charged. The cancellation policy would be able to be individualized to each business and their policies. To have to have my staff manually have to go in under Sundry and place a fee won't happen. I need it to be automatic, when the cancel button is pushed.

    29 votes
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    Under Consideration  ·  2 comments  ·  Property Management System  ·  Flag idea as inappropriate…  ·  Admin →
  11. Yesterday button next to the today button for the booking chart

    If we had a yesterday button on the booking chart we could at a glance know which sites had been checked out and would be available to put someone in for that day. It would also make it easier to make reservation the following morning for guests that arrived after hours the day before.

    28 votes
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    3 comments  ·  Flag idea as inappropriate…  ·  Admin →

    Thank you for your suggestion on a way we can improve RMS 9+.

    All user suggestions are reviewed and kept on file, with our most popular suggestions introduced for consideration into a future development cycle.

    In the meantime, we encourage you to vote on other suggestions that you would find of benefit or add any new suggestions you may have for ways we can continue to improve RMS products.

    Should your suggestion become scheduled or a similar feature be introduced, we will notify you and update this page.

    We appreciate your valuable feedback and look forward to introducing exciting new features from our user suggestions in the coming months.

    Kind Regards,

    RMS Product Development

  12. Change Receipt Screen Default to No Receipt Type Selected

    The user should have to enter payment method by highlighting or checking a box. An error message should appear if nothing is ticked. This is similar to c/card type now. It would save a lot of frustration at the end of day balancing. Every user will think this is a good idea as we have all made the same mistake more than once in our careers.

    25 votes
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    Monitoring for Feedback  ·  8 comments  ·  Property Management System  ·  Flag idea as inappropriate…  ·  Admin →
  13. When generating and emailing the invoice the pdf name should be client name, date of booking rather than date of invoice and inv number.

    Its confusing when you send a batch of invoices all on the same day direct from the system for different bookings ie 8 weeks booked throughout the year and every invoice has the same file name so it looks like a duplicate rather than separate invoices. If it had the client name, start date of booking and invoice number as the attachment name it would be far more efficient. ie Playschool Booking WC 17.08.15 Inv 22659

    25 votes
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    4 comments  ·  Flag idea as inappropriate…  ·  Admin →
  14. Customisable Field Maintenance for Guest Details on RMS IBE

    The ability to change fields on the rms online booking screens. For example, we do not need to know time of arrival but would love to know the customers caravan club membership number. The ability to swap these field would be very useful to gain the information we need rather than the information that RMS thinks we need!

    22 votes
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    0 comments  ·  RMS Internet Booking Engine  ·  Flag idea as inappropriate…  ·  Admin →

    Thank you for your suggestion on a way we can improve RMS IBE.

    All user suggestions are reviewed and kept on file, with our most popular suggestions introduced for consideration into a future development cycle.

    In the meantime, we encourage you to vote on other suggestions that you would find of benefit or add any new suggestions you may have for ways we can continue to improve RMS products.

    Should your suggestion become scheduled or a similar feature be introduced, we will notify you and update this page.

    We appreciate your valuable feedback and look forward to introducing exciting new features from our user suggestions in the coming months.

    Regards,

    RMS Product Development

  15. Ability to sell gift vouchers / set value vouchers online

    I've just been spekaing with RMS support and found that currently RMS cannot handle the sale of vouchers online (and no plans with future RMS 9+ rollouts at the moment).

    We would like to be able to sell gift vouchers through our website for either a client nominated value, or a value set by us for sale ($50, $100 etc)

    The purchaser can nominate the name of the person who they will be giving it to so that the voucher details & any monies held for the voucher value can be in the client account of the guest, and then…

    20 votes
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    5 comments  ·  Property Management System  ·  Flag idea as inappropriate…  ·  Admin →

    Thank you for your suggestion on a way we can improve RMS 9+.

    All user suggestions are reviewed and kept on file, with our most popular suggestions introduced for consideration into a future development cycle.

    In the meantime, we encourage you to vote on other suggestions that you would find of benefit or add any new suggestions you may have for ways we can continue to improve RMS products.

    Should your suggestion become scheduled or a similar feature be introduced, we will notify you and update this page.

    We appreciate your valuable feedback and look forward to introducing exciting new features from our user suggestions in the coming months.

    Kind Regards,

    RMS Product Development

  16. Automate the printing of registration card

    When a guest checks in, please could we request an option to have the registration card automatically print out. This would speed up the check in process for our valued guests.

    20 votes
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    4 comments  ·  Flag idea as inappropriate…  ·  Admin →

    Thank you for your suggestion on a way we can improve RMS 9+.

    All user suggestions are reviewed and kept on file, with our most popular suggestions introduced for consideration into a future development cycle.

    In the meantime, we encourage you to vote on other suggestions that you would find of benefit or add any new suggestions you may have for ways we can continue to improve RMS products.

    Should your suggestion become scheduled or a similar feature be introduced, we will notify you and update this page.

    We appreciate your valuable feedback and look forward to introducing exciting new features from our user suggestions in the coming months.

    Regards,

    RMS Product Development

  17. Invoice/invoice email body customisation

    It would be great to be able to edit the body of an email when sending tax invoices. It would be extremely helpful to be able to edit the layout of the tax invoice itself, and have the relevant merge fields available to enter whereever desired.

    19 votes
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    2 comments  ·  Flag idea as inappropriate…  ·  Admin →

    Thank you for your suggestion on a way we can improve RMS 9+.

    All user suggestions are reviewed and kept on file, with our most popular suggestions introduced for consideration into a future development cycle.

    In the meantime, we encourage you to vote on other suggestions that you would find of benefit or add any new suggestions you may have for ways we can continue to improve RMS products.

    Should your suggestion become scheduled or a similar feature be introduced, we will notify you and update this page.

    We appreciate your valuable feedback and look forward to introducing exciting new features from our user suggestions in the coming months.

    Kind Regards,

    RMS Product Development

  18. Cash Drawer connectivity

    Could you please look into the option of allowing more connection options for a Cash drawer than Serial port. Less and less computers are coming with Serial ports. USB would be the most compatible with all devices.

    19 votes
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    0 comments  ·  Property Management System  ·  Flag idea as inappropriate…  ·  Admin →

    Thank you for your suggestion on a way we can improve RMS 9+.

    All user suggestions are reviewed and kept on file, with our most popular suggestions introduced for consideration into a future development cycle.

    In the meantime, we encourage you to vote on other suggestions that you would find of benefit or add any new suggestions you may have for ways we can continue to improve RMS products.

    Should your suggestion become scheduled or a similar feature be introduced, we will notify you and update this page.

    We appreciate your valuable feedback and look forward to introducing exciting new features from our user suggestions in the coming months.

    Regards,

    RMS Product Development

  19. Same Day reservations highlighted in Booking chart

    Same day reservations made online should be bolded or brightly colored in the booking chart so that the front desk has time to check/prepare for their arrival. Or a pop up window in the booking chart to let the user know of a new reservation.

    19 votes
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    0 comments  ·  Property Management System  ·  Flag idea as inappropriate…  ·  Admin →

    Thank you for your suggestion on a way we can improve RMS 9+.

    All user suggestions are reviewed and kept on file, with our most popular suggestions introduced for consideration into a future development cycle.

    In the meantime, we encourage you to vote on other suggestions that you would find of benefit or add any new suggestions you may have for ways we can continue to improve RMS products.

    Should your suggestion become scheduled or a similar feature be introduced, we will notify you and update this page.

    We appreciate your valuable feedback and look forward to introducing exciting new features from our user suggestions in the coming months.

    Regards,

    RMS Product Development

  20. Would like a "rewards" system in RMS9 for repeat guests

    We would like a "rewards" system in RMS9 like frequent guests so that they could get a free night after 10 visits, etc.

    19 votes
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    2 comments  ·  Flag idea as inappropriate…  ·  Admin →

    Thank you for your suggestion on a way we can improve RMS 9+.

    All user suggestions are reviewed and kept on file, with our most popular suggestions introduced for consideration into a future development cycle.

    In the meantime, we encourage you to vote on other suggestions that you would find of benefit or add any new suggestions you may have for ways we can continue to improve RMS products.

    Should your suggestion become scheduled or a similar feature be introduced, we will notify you and update this page.

    We appreciate your valuable feedback and look forward to introducing exciting new features from our user suggestions in the coming months.

    Regards,

    RMS Product Development

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